Privacy | GameHive

Privacy Policy

Game Hive Corporation (“we”/“us”) is committed to protecting your privacy. We make our online games available for download on supported devices and for online play through third-party social media sites (the “Games”). We also make the website, www.gamehive.com (the “Website”) available to you as your source for information about our Games, company and Services. This Privacy Policy outlines how we collect, store, use and distribute information about our users through the Games, the Website and any related services (collectively the “Services”). The use of Services is governed by our Terms of Service and all users should be familiar with these. Game Hive Corporation Terms of Service can be found at, www.gamehive.com/tos.

CONSENT

By using the Services you consent to our collection, use and disclosure of your Personal Information as described in this Privacy Policy. Please note that it is always your choice whether or not to provide Personal Information.

Two types of information may be collected through the Services: Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use or disclosure of the following information which is currently not limited by applicable privacy laws: (a) information that is publicly available, such as names, addresses, telephone numbers and electronic address when listed in a directory or made available through directory assistance; or (b) Non-Personal Information (as defined further below).

“Personal Information” is personally identifiable information, such as your name and e-mail address. We may retain this information for the purpose of providing the Services and for communication with you.

“Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol Address (IP Address) and information which our web servers may automatically collect through your browser or through cookies when you visit the Website. We may also collect aggregate information such as demographic statistics of our users (e.g. number of visitors and geographical allocation of our users).

The obligations in this Privacy Policy relate to Personal Information, however, we provide information about our use of Non-Personal Information for the sake of transparency with respect to the operation of the Services.

TYPES OF INFORMATION COLLECTED

Registration & Forums: In order to utilize the Services, you must create a user account and select a user name. Your username may be visible to the public; all who access the Services (Games). The chat, profile walls, and forums within our Services (Games), allow you to communicate with members of the online community. Whenever you give out information in public areas, that information can be collected and used by people you do not know. You should not give out Personal Information, and giving out other people’s Personal Information within the services is against the Terms of Service.
IP Addresses. Your IP address is reported by your web browser when you visit a page on the Website. This information is recorded together with your user account information on our databases. We use this to:

Diagnose problems and any issues reported by users that are related to the IP addresses controlled by specific parties.
Gauge how many users are visiting the Website from different geographical regions and using the Services.
Trace back the source of any malicious or illegal use of the Services (such as having interacting multiple accounts) so that we can more easily track and disable such usage as it arises.

Game Hive Applications on Partner-Operated Websites: In order to use the Services (Games) on third-party operated websites (e.g., Facebook) we may require you to 1) be a registered member of a partner site, and 2) install a Game Hive application on your partner site account. If your use of Service (Games) requires app installation on a third party-operated website, you generally must agree to the partner site’s Terms of Service.
Device IDs: When downloading or installing our Games (apps), information such as a unique device identifier will be provided to us. We use this information in order to sync your specific Game with your device. The unique device identifier does not include, or give access to the owner’s name, address or other personal information registered to that device.
Support: If you send an email or otherwise communicate with Game Hive Corporation, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
User Feedback: We may collect ratings and reviews from users of the Services. You are responsible for reading, understanding and abiding by the third-party providers’, including Google Play Store or Apple Store’s, rating policies.
Use: We may use your Personal Information to provide to you the license to the Games; to provide you with the Services; resolve service disputes; troubleshoot problems; to analyze usage of our Services; to improve our content and product offerings; detect and protect us against error, fraud and other criminal activities; provide you with system or administrative messages; and/or as otherwise described to you at the time of collection. These uses improve the Services and better tailor it to meet your needs, so as to provide you with a safe, smooth entertaining and customized experience while using the Services.

DISCLOSURES & TRANSFERS

Organizational safeguards are in place to ensure a high level of protection of your Personal Information. We will not disclose, transfer, or sell your Personal Information to third parties without your permission, except where specified in this Privacy Policy (see Important Exceptions below).

IMPORTANT EXCEPTIONS

We may disclose any Personal Information we hold about you to third parties without your consent if we have reason to believe that disclosing this information is necessary to identifying, contacting or bringing legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally), our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. Notwithstanding the foregoing, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Personal Information.

We may also disclose your Personal Information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

We may use the services of subsidiaries, affiliates and third-party providers (collectively, “Third Parties”) in connection with our provision of the Services and/or off-premise data hosting. We may disclose your Personal Information to the Third Parties in the course of our use of their services. We take care to use Third Parties that we believe are reputable and capable of performing the services we require of them, including, without limitation, the handling of confidential information and Personal Information and the compliance with all applicable laws.

THIRD PARTY SITES & ADVERTISERS

Our Services may contain third party tracking and data collection and analytics tools from our service providers, examples of which include Game Analytics, Facebook, Admob, and Singular. Such third parties may use cookies, APIs, and SDKs in our Services to enable them to collect and analyze user and device related data and information on our behalf. The third parties may have access to and collect data and information about you, such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, IP address, application usage, access and session times, applications present on the device or in use at a particular time on the device, and your viewing of and interactions with advertising, for the purpose of providing their services, including, for example, enabling, providing and delivering advertising.

When using the Services, you may be introduced to a variety of third party vendors and websites. We do not share Personal Information with these third party vendor or websites and we do not control the privacy policies of these third parties. The use of any information that you may provide to any third party, or the use of cookie or web beacon technology by any third party, will be governed by the privacy policy of the operator of the website you are visiting. If you have any questions about providing Personal Information on another website, we recommend that you contact that website directly for more information and review their Privacy Policy.

Advertisements appearing on the Game Hive Corporation website, and within the Services (Games), may be delivered by us or one or more third-party web advertisers. Wherever you click on an advertisement, you may be taken to another service where we do not monitor or control your privacy. Third party web advertisers may set cookies to allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. Game Hive Corporation Privacy Policy does not cover the use of cookies by any third-party web advertisers and you should consult the applicable privacy policy for the relevant third-party web advertiser(s).

SECURITY

The security of your Personal Information is very important to us. We take technical, contractual, administrative, and physical security steps to protect the Personal Information that you provide to us. We have procedures in place that limit the dissemination of your Personal Information to only such designated staff as necessary. However, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted in relation to the Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

You are also responsible for helping to protect the security of your Personal Information. Never give out your passwords, real name or address. Do not choose a username which is your real name, and remember to log out of your account and close your browser window when you have finished using the Website or accessing the Services (Games) online.

RETENTION

Any Personal Information that we keep will be held only for as long as it remains necessary for the identified purpose, or as required by law, which may extend beyond the termination of our relationship with you. We may retain particular data where necessary to prevent fraud, future abuse, or for legitimate business purposes such as analysis of aggregated, non-personally-identifiable data, account recovery, and where required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.

ACCESSING AND DELETING PERSONAL INFORMATION

Right to erasure (right to be forgotten) – You have the right to review, update, correct inaccurate or incomplete, or delete any Ppersonal Iinformation associated with your game account as well as request the closure of your account. To request access to, review, verify, correct, or delete any Personal Information that you have provided to us,Y you may submit a request by opening an in-game support ticket or by contacting our support team at support@gamehive.com. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

Information protected by solicitor-client privilege.
Information that is part of a formal dispute resolution process.
Information that is about another individual that would reveal their Personal Information or confidential commercial information.
Information that is prohibitively expensive to provide.

Please note that for requests on deletion, we will take reasonable measures to delete any personal information from our records however certain records, including those relating to payments or customer service matters will be held for legal and accounting purposes. We may also keep information in order to exercise, defend, or establish our rights. Even through data deletion we may still collect and use anonymized, Non-Personal Information regarding your activities on our Services.

Should you have any issues or questions regarding how to exercise your rights you can contact the Game Hive Support Team at support@gamehive.com at any time.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, transfer, and/or sale of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances or to object to, or restrict, our processing, transfer, and/or sale of your Personal Information. To withdraw your consent, if applicable, contact us at support@gamehive.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

TRANSFERRING YOUR PERSONAL INFORMATION

We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever we engage a service provider, including any cloud providers, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation. You are welcome to contact us to obtain further information about our policies regarding service providers outside of Canada. By submitting your Personal Information or engaging with the Site, you consent to this transfer, storage, or processing.

OUR POLICY REGARDING CHILDREN

If you are a child under the age of 13, you must obtain parental consent prior to using our Services. The CompanyWe will not knowingly contact or engage with children under the age of 13 without said parental consent. We encourage parents or legal guardians to monitor and review their child’s use of the Services. If you have reason to believe that a child has provided us with their PIIPersonal Information, or are concerned about our collection, use, disclosure and potential transfer of such Personal Information, or you would like to request that we stop collecting or delete your child’s Personal Information, please contact us at support@gamehive.com the address given below and we will endeavor to delete such Personal Information that PII from our databases and address your concerns.

AMENDMENT OF THIS POLICY

We reserve the right to change this Privacy Policy at any time. If changes are made to this Privacy Policy in the future, an appropriate notice will be posted on the home page at www.gamehive.com. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website. Unless stated otherwise, our current Privacy Policy applies to all Personal Information. The date on which the latest update was made is indicated at the bottom of this document. Your continued use of the Services signifies your acceptance of any changes.